Terms & Conditions
1. Introduction
Welcome to Moray Sports Massage. By booking an appointment, purchasing a gift certificate, or enrolling in the 30-Day Mental Reset package, you agree to the following terms and conditions. Please read them carefully.
2. Bookings & Appointments
2.1 Booking Policy
All bookings must be made in advance through our online booking system, via phone, or in person.
Full payment is required at the time of booking to secure your appointment.
By booking an appointment, you confirm that you have no medical conditions that would prevent you from receiving treatment. If unsure, please consult a healthcare professional before booking.
2.2 Cancellation & Rescheduling
Cancellations must be made at least 24 hours in advance to reschedule your appointment without penalty.
Cancellations made less than 24 hours before the appointment will not be eligible for a refund or rescheduling.
Missed appointments (no-shows) are non-refundable and non-transferable.
Rescheduling is subject to availability.
2.3 Late Arrivals
If you arrive late, your session will still end at the scheduled time, and no refunds or extensions will be provided.
3. Gift Certificates
Gift certificates are valid for 12 months from the date of purchase and cannot be extended beyond their expiry date.
They are non-refundable and cannot be exchanged for cash.
Lost, stolen, or misplaced gift certificates will not be replaced.
Gift certificates must be presented at the time of redemption.
They can be used for any services provided by Moray Sports Massage, unless otherwise stated.
4. 30-Day Mental Reset Package
Full payment is required at the time of registration.
No refunds will be issued for withdrawing from the program before its completion. Refund before it begins can be requested.
Access to digital resources, community support, and coaching is for participants of the program only.
Participants are responsible for their own progress and commitment to the program.
Moray Sports Massage reserves the right to remove any participant from the program for any behaviour which brings the programme into disrepute.
5. No Refund Policy
All payments made for services, gift certificates, and packages are non-refundable.
This policy applies regardless of unforeseen circumstances, changes in availability, or dissatisfaction with services.
6. Health & Safety
Clients must disclose any medical conditions, injuries, or relevant health issues before treatment.
Moray Sports Massage reserves the right to refuse treatment if it is deemed unsafe for the client.
Any contraindications or concerns should be discussed with a healthcare professional before booking.
7. Liability
Moray Sports Massage is not responsible for any injuries, losses, or damages resulting from participation in services or programs.
By booking a session or enrolling in a program, you accept full responsibility for your own health and well-being.
8. Privacy Policy
Personal information collected during booking or program registration is kept confidential and used solely for business operations.
We do not share client information with third parties.
9. Changes to Terms & Conditions
Moray Sports Massage reserves the right to update these terms and conditions at any time without prior notice.
Continued use of services constitutes acceptance of any changes.
If you have any questions regarding these terms, please contact kevin@moraysportsmassage.com